Frequently Asked Questions
Frequently Asked Questions
Welcome to our Frequently Asked Questions page.
Here you'll find answers to the questions we receive most often. If you cannot find the information you're looking for, please don't hesitate to contact our team.
General Questions
What makes Northern Roots Travel different?
Northern Roots Travel offers small-group journeys designed around authentic Portuguese culture, local traditions, gastronomy, wine, and hidden destinations.
Unlike large tour operators, we focus on personalized experiences, small groups (maximum 12 guests), and genuine local connections.
Our journeys are carefully planned with support from Canada before departure and local assistance throughout your stay in Portugal.
Where are you based?
Northern Roots Travel operates from Portugal with planning and customer support available in Canada.
This allows us to provide personalized assistance before, during and after your journey.
Do you only organize trips to Portugal?
Yes.
Our entire focus is Portugal.
By specializing in a single destination, we provide deeper local knowledge and more authentic experiences.
Booking
How do I book a trip?
Booking is simple.
Complete our Booking Form.
Our travel specialists will contact you.
We prepare your personalized itinerary.
Once confirmed, you'll receive payment instructions.
After payment, your reservation is confirmed.
Is there a booking deposit?
Yes.
A deposit is required to secure your place on our small-group journeys.
The deposit amount depends on the selected itinerary.
When is the final payment due?
Unless otherwise stated, the remaining balance is due 60 days before departure.
Bookings made within 60 days of departure require full payment.
Payments
Which payment methods do you accept?
We accept:
Visa
Mastercard
American Express (where available)
Bank Transfer
Interac e-Transfer (Canada)
Secure Online Payment
Is online payment secure?
Yes.
Payments are processed through trusted payment providers using encrypted technology.
Northern Roots Travel does not store full credit card information.
Travel
What is included in my journey?
Each itinerary includes detailed information about what is included.
Typical inclusions may be:
Accommodation
Transportation
Guided experiences
Selected meals
Wine tastings
Entrance fees (where specified)
Please refer to each journey page for full details.
Are flights included?
Unless clearly stated, international flights are not included.
We can provide recommendations and guidance regarding flights.
Do I need travel insurance?
Yes.
We strongly recommend comprehensive travel insurance covering:
Medical expenses
Trip cancellation
Lost baggage
Emergency assistance
How many people are in each group?
Our groups are limited to a maximum of 12 travellers.
This allows for a more personal, flexible and authentic travel experience.
Can I travel alone?
Absolutely.
Many of our guests travel independently.
Single room options are available for most journeys.
Can I request a private tour?
Yes.
Private journeys can be arranged for couples, families and small groups.
Please contact us for a personalized proposal.
Before Departure
Will someone help me before I travel?
Yes.
Our Canadian support team will assist you before departure.
We'll answer your questions and help prepare everything you need for your journey.
Will someone assist me in Portugal?
Yes.
Our Portugal-based team will provide local assistance throughout your journey whenever needed.
Cancellations
Can I cancel my booking?
Yes.
Please refer to our Refund & Cancellation Policy for full details regarding cancellation charges and refund conditions.
Accessibility
Are your tours suitable for everyone?
Many of our journeys involve walking, historic streets and uneven surfaces.
If you have mobility concerns, please contact us before booking so we can recommend the most suitable itinerary.
Food
Can dietary requirements be accommodated?
Yes.
Please inform us of any dietary restrictions or allergies when completing your booking request.
Whenever possible, we will work with our local partners to accommodate your needs.
Contact
I still have questions.
We're here to help.
Contact our Travel Specialists.
📧 info@northernrootstravel.com
Still Planning Your Portugal Journey?
Complete our Booking Form and our travel specialists will help create the perfect Portugal experience for you.
→ Plan My Trip
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