Privacy Policy
Last Updated: August 2026
Northern Roots Travel ("Northern Roots Travel", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Northern Roots Travel
Portugal
Email: northernrootstravel@gmail.com
Website:
2. Information We Collect
We may collect the following information:
Personal Information
First Name
Last Name
Email Address
Telephone Number
Country of Residence
Travel Preferences
Booking Information
Emergency Contact Information (when applicable)
Technical Information
When you visit our website we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Website Usage
Cookies
Pages Visited
3. How We Use Your Information
We use your information to:
Respond to enquiries
Prepare personalized travel proposals
Process bookings
Confirm reservations
Provide customer support
Improve our services
Improve our website
Send important booking information
Meet legal obligations
Prevent fraud
Maintain website security
We do not sell your personal information.
4. Legal Basis
We process personal information under one or more of the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
5. Marketing Communications
If you subscribe to our newsletter or request information, we may occasionally send:
Travel news
Destination inspiration
Special offers
Company updates
You may unsubscribe at any time using the link included in our emails.
6. Booking Information
When you make a booking we may need to share certain information with trusted travel suppliers including:
Hotels
Transportation Providers
Local Guides
Activity Providers
Insurance Companies (where applicable)
Only the information necessary to deliver your travel services will be shared.
7. Payment Information
Northern Roots Travel does not store full credit card information.
Payments are securely processed by trusted third-party payment providers such as:
Stripe
PayPal
These providers maintain their own privacy and security policies.
8. Cookies
Our website uses cookies to:
Improve performance
Remember preferences
Analyse website traffic
Improve user experience
Please read our Cookie Policy for further information.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Meet accounting requirements
When personal information is no longer required, it is securely deleted or anonymised.
10. Data Security
Northern Roots Travel implements appropriate technical and organisational measures to protect personal information against:
Loss
Misuse
Unauthorised access
Alteration
Disclosure
Although no system can guarantee absolute security, we continuously work to protect your information.
11. Your Rights
Depending on your country of residence, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
To exercise your rights, please contact us using the details below.
12. International Transfers
As Northern Roots Travel operates internationally between Portugal and Canada, your information may be processed in different jurisdictions.
Whenever personal information is transferred internationally, we ensure appropriate safeguards are in place.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
14. Children's Privacy
Our services are not directed towards children under the age of 16.
We do not knowingly collect personal information from children.
15. Changes to this Policy
Northern Roots Travel may update this Privacy Policy from time to time.
The latest version will always be available on this page.
16. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us.
Northern Roots Travel
Email:
northernrootstravel@gmail.com
Website:
Your Privacy Matters
At Northern Roots Travel we believe that trust is built through transparency.
We are committed to handling your personal information responsibly, securely, and in accordance with applicable privacy legislation.